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ON LINE SUPPORT  Submit a Support Request Now.

PHONE SUPPORT        800-934-2618

Customer Support - Extended Support Upgrade

The Extended Support Option (ESO) is ideal for customers that do not want to invest in extensive training on the advanced functions of the application or do not have the IT staff and resources that may be required to support more advanced functions of their hosted application. 

Designated Contact                                                                             Up to three designated contacts may access support.

Support Tickets                                                                                Unlimited.. 

User Management and Device Support                                                User add/ delete/ change management and end user device troubleshooting. 

Database Services                                                                              Up to three databases, back up copies of databases, integrity checking and healthcare maintenance of the database*.

Priority Call Queue                                                                                                     Users receive priority phone queue when making support requests. 

Availability                                                                                  Support services are available from 6am to 6pm, PT, Monday - Friday (excluding holidays).

Access                                                                                            ScionASP support is available via phone and web.  You can submit a web request for support simply by clicking "submit a support request now".

Price                                                                                                ESO requires a monthly fee of $495 plus 10% of the total monthly subscriber fees.  Services are limited.  Please refer to the ScionASP ESO support agreement for complete details. 

User data imports, application customizations, database troubleshooting and support and training are available for additional fees.  Please contact your ScionASP sales representative for more information.