Reduced IT costs are in large part a result of an overall reduction in IT labor expenses. A thin-client workstation being fed an application remotely via ASP need only be equipped with a shell operating system and a Citrix client (hence the term "thin"). Desk-side support visits for system problems, hard drive crashes, virus's, errors, user generated problems and device failures are therefore reduced or eliminated. The net result is either a reassignment of IT personnel to other, more mission critical, responsibilities, or a reduction in IT staff and salaries.

	- Reduce hardware costs - Reduce personnel costs

  Because thin-client hardware is less than half the cost of fat-client hardware, migrating to ASP means reduced hardware costs. Implementing an application via ASP also does not require the deployment of new servers, nor is it necessary to upgrade network resources like routers, hubs or switches, since those resources are not additionally taxed by the ASP.