Every company supports two sets of users: its customers, and its who serve those customers. It’s not enough to make sure your target market is served by leadin-edge technology: IT staffs are burdened with the needs of company employees as well. The problem is, internal staffoften can’t or won’t provide formal support. With time, budgets, and expertise stretched to capacity, support efforts, if any, can be inconsistent or worse.

ScionASP has dedicated application support. So corporate IT staff can focus on corporate initiatives and direction.

	ScionASP Support - Scalable solutions for small,   midsized or enterprise customer - Help Desk services - Application customization - Database design and engineering - Project management - Application and database quality   assurance and training

A Better Way

 Very few companies can afford to staff a professionally run help desk to serve its own users. ScionASP provides a centralized help desk that shares this burden among many customers with similar needs. This economy of scale provides full service at a fraction of the cost of dedicated, internal resources.

 ScionASP’s help desk services become the central communication point for all application and system related issues in a distributed organization.

Focused Support

 Efficiency is are achieved by centralized problem reporting and resolution. Should a problem occur, our experts are a phone call away to solve it and minimize business disruption. ScionASP user support provides assistance for specific applications; we make it easy for users to know exactly where to go for help, because our support engineers are not distracted by other needs and projects.

Enterprise-wide

 ScionASP supports your enterprise. We help the sales team sell more, the executive management Team make better informed decisions, and the IT management team stay focused on core business technologies.

FACT:
 “End users continue to rate more than 50 percent of all CRM implementations as failures. Failure to properly train users to use and support applications is sited as a key factor.”
- The Gartner Group

FIGURE:
 ScionASP help desk handles hundreds of user support requests every month. You get the answers you need when you need them. “When it comes to supporting our CRM - we rely on ScionASP. In effect, they are my IT team for CRM.”
- Easy Systems Case Study

SOLUTION:
 Our support professionals are certified software experts who not only understand the application but also know how to quickly pinpoint problems and solve them. We proactively manage systems and services to ensure users can use the applications in ways that work best for them. We make a commitment to you and your users to maximize application availability so you can maximize your investment.